Privacy Policy - Celtic Timberway

Your privacy is paramount to us. This policy outlines how Celtic Timberway collects, uses, and protects your personal data in compliance with GDPR regulations.

1. Introduction

Celtic Timberway is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of the Celtic Timberway website and services.

2. Data We Collect

We collect various types of information for different purposes to provide and improve our service to you. This includes:

Personal Data Collected via Contact Form:

  • Contact Information: Name, email address, phone number when you fill out our contact form to inquire about our services or book a consultation.
  • Project Details: Any information you voluntarily provide regarding your bespoke kitchen project requirements.

This data is used solely to respond to your inquiries, provide quotations, and manage your project requests.

Usage Data:

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3. Use of Data

Celtic Timberway uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To fulfill any other purpose for which you provide it

We never sell your data to third parties.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), Celtic Timberway processes your Personal Data based on the following legal grounds:

  • Consent: You have given your explicit consent for processing your personal data for one or more specific purposes (e.g., by submitting a contact form).
  • Contract: Processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which Celtic Timberway is subject.
  • Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Celtic Timberway or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

If we rely on consent as our legal basis for processing your data, you have the right to withdraw your consent at any time.

5. Retention of Data

Celtic Timberway will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Ireland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ireland and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Disclosure of Data

We may disclose your personal data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Celtic Timberway
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

We do not share, sell, rent, or trade your personal information with third parties for their marketing purposes.

8. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Celtic Timberway aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure (“Right to be Forgotten”): You have the right to ask us to erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us at [email protected].

9. Cookie Policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies We Use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Analytics Cookies: We use Analytics Cookies to monitor and analyze website traffic. (e.g., Google Analytics).

10. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

12. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Effective Date: 25th October 2023